Returns must be shipped in original packaging and clearly unused to eligible for a refund. Any eligible refund will consist of product purchase price only and will not include shipping charges. Please contact Cue Sports Canada and we will issue and RGA number. This number must be clearly marked on the outside packaging. Request a RGA number via email firstname.lastname@example.org or call (416)704-8633. Your purchase price will be refunded within five days of receiving your return and after we verify your product is in original saleable condition.